For IT and telecom companies that have outgrown spreadsheets and separate systems. Odoo connects your contracts and support tickets with your billing and accounts.
AzkaTech has set up Odoo for technology companies like Telecel and Zero & One, and stays with your team after go-live.
Official Odoo Gold Partner. Implementing Odoo since 2015.
Who it’s for
Companies that run cloud and IT systems for other businesses.
Teams that build software products and sell them by subscription.
Operators that sell internet and voice plans to homes and businesses.
Companies that design a solution and supply the hardware for it.
The problem
Renewal dates and recurring invoices are tracked by hand, so some get missed.
Time is logged in one tool and invoiced in another, and billable hours get lost on the way.
Customer requests arrive by email, and nobody sees which ones are late.
You find out a project lost money only after it has closed.
01 · Contracts and recurring billing
Odoo Subscriptions turns a signed contract into recurring invoices that go out on the right date. Each contract shows its price and its next invoice date in one place. If a customer upgrades in the middle of a period, Odoo works out the difference.
Before a contract ends, the account manager gets a reminder to renew it. C Beyond, a Lebanese internet provider, manages its customer subscriptions in the Odoo that AzkaTech set up.
Who it’s for
Sales and finance teams.
Outcome
Every contract is invoiced on time, and renewals are not missed.
02 · Support tickets
Yes. Odoo Helpdesk turns each customer email into a ticket and sends it to the right team. Each team can have its own response-time target, and tickets that are close to the deadline are flagged.
Time spent on a ticket can be added to the customer’s invoice. For Telecel, AzkaTech set up one ticket desk for billing disputes and customer requests, with emails turned into tickets automatically.
Who it’s for
Support managers and engineers.
Outcome
No request gets lost, and late ones are easy to see.
03 · Projects and billable hours
Each project in Odoo has its own budget, and the team logs hours against its tasks. Those hours can be invoiced as time and materials, or the project can be billed at fixed milestones.
The project page shows costs next to revenue while the work is still running. You see a project going over budget early, when you can still act on it.
Who it’s for
Project managers and team leads.
Outcome
You know the margin on each project before it closes.
04 · Group finance
Yes. Each company keeps its own accounts and currency in Odoo, and the group still gets combined reports. Purchases above a set amount wait for approval, and spending is checked against the budget.
For Telecel, AzkaTech set up combined reporting across the holding company and its subsidiaries. New countries were added later while the existing ones kept working.
Who it’s for
CFOs and finance managers.
Outcome
One view of the numbers for every company in the group.
How it works
Leads and quotes sit in Odoo CRM. A sales order can wait for a manager to approve it before it goes to the customer.
Routers and other devices are tracked by serial number. Hardware bought for a project is charged to that project.
Odoo Field Service plans on-site work. The engineer records the time and parts used during the visit.
Customers log in to see their tickets and invoices, so they call your team less often.
Staff records and time off sit in Odoo. Odoo Payroll follows local salary rules.
Implementation
AzkaTech uses AI in every phase of the Odoo project, and it stays in use after go-live.
AI capability · Discovery
We talk with the people who run your sales, delivery, support and finance and ask how they work today. AI turns those notes into a clear list of what Odoo needs to cover.
AI capability · Mapping
Your processes are mapped onto Odoo in a fit-gap analysis. AI matches your customer and contract lists to Odoo and flags what is missing.
AI capability · Configuration
We build the solution with standard Odoo first. AI drafts the setup notes and a short guide for each team.
AI capability · Testing
AI prepares test cases built on your real contracts and tickets. Your team runs them and signs off before launch.
AI capability · Governance
AI follows open issues and training progress for each company, so risks show up before launch day.
AI capability · Post Go-Live
After launch, AzkaTech support stays with your team. You also get a knowledge base written around your own setup.
Client proof
Case study · Telecom group working across several African countries
AWS cloud services partner
Zero & One came to AzkaTech after an earlier Odoo attempt with another partner. We set up Odoo CRM and Sales with approval steps on sales orders, and contracts that can be one-time or recurring. See our IT and telecom clients
FAQ
Solution
It is one system for the business side of an IT company. It covers contracts, projects, support, billing and accounts. Odoo is the ERP that AzkaTech sets up.
Odoo covers recurring contracts, support tickets, time billing and accounts. It does not monitor devices or networks, so your monitoring tool stays in place. AzkaTech can connect it to Odoo.
Yes, for the business side. Telecel and C Beyond both run on Odoo with AzkaTech. Odoo is not a call rating system, so that platform stays and connects to Odoo.
Yes. Logged hours can be invoiced as time and materials. A fixed-price project can be invoiced at each milestone.
Yes. Odoo Helpdesk sets a response deadline for each team and priority, and reports show which tickets met it. It does not calculate penalties or service credits by itself.
Implementation
It depends on how many companies and contract types you have. AzkaTech gives you a timeline after the discovery meetings.
Yes. We bring over your customers and active contracts with their next invoice dates. Open projects can come in too. The exact scope is agreed during discovery.
Yes, in most cases. Odoo has an API, and AzkaTech builds the connection after reviewing the other system. Read more about Odoo integration.
Odoo is priced per user per month. Helpdesk and Subscriptions come with Odoo’s paid plans. Running several companies or an API connection needs the Custom plan. See our Odoo pricing guide.
