Transforming Logistics & Workforce Operations for Wakilni into a Unified ERP with Odoo
Founded in 2015, Wakilni is a fast and reliable Lebanon-based logistics and fulfillment platform offering end-to-end delivery, warehousing, and concierge services for businesses and individuals. Operating in a fast-paced, service-driven environment, the company manages complex workflows across HR, fleet operations, warehousing, fulfillment, and finance. With a platform-based model handling workforce-intensive operations and high-volume logistics across multiple services, Wakilni operates in a highly dynamic and coordination-heavy environment. As the business scaled, reliance on Excel, shared sheets, and disconnected systems across HR, inventory, CRM, and accounting created inefficiencies and limited visibility. Today, Wakilni is evolving into a fully integrated, data-driven logistics platform enabling real-time operational control and scalable growth.
Wakilni
Transportation, Logistics, Supply Chain and Storage
400+
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Operations relied on Excel, Google Sheets, and disconnected systems, creating data inconsistencies, manual work, and limited coordination across teams and processes.
Employee lifecycle, attendance, onboarding, and performance tracking were managed manually, limiting visibility, control, and operational efficiency across teams.
Payroll depended on multiple structures—fixed, per order, and hybrid—driven by driver activity, location, and tasks, making calculations complex and error-prone
Core systems including Zoho CRM, Oracle accounting, and delivery portal operated separately, requiring seamless integration to ensure accurate data flow and operations.
Warehouse operations relied on manual tracking for stock levels, space utilization, and replenishment, limiting accuracy and real-time visibility per client.
Key processes such as replenishment, rental agreements, and order validation lacked structure, resulting in manual coordination and operational inefficiencies.
Tailored to Wakilni’s complex logistics environment combining workforce management, warehousing, fulfillment, and delivery operations, Azkatech implemented a structured Odoo ERP approach to centralize operations, improve visibility, and connect all business functions within a single system.
Rather than limiting the implementation to a single function, the approach started with a strong focus on HR and payroll challenges, then evolved into a full ERP rollout across workforce management, warehousing, fleet operations, and system integrations. This ensured operational alignment from employee performance and payroll calculation to inventory tracking and service execution. The implementation followed a validation-driven and collaborative methodology, allowing Wakilni to progressively scale while integrating with existing systems.
HR, payroll, and operational activities are fully connected, enabling accurate workforce tracking and automated, operations-driven payroll calculations.
Delivery operations, fleet tracking, and fulfillment workflows are unified, improving coordination, execution, and service efficiency.
Centralized tracking of stock, space utilization, and replenishment provides full visibility across warehouse operations and client inventory.
Seamless integration with driver portal and accounting systems ensures accurate data flow, financial alignment, and operational consistency.
Centralized HR & Workforce Management – Employee data, onboarding, attendance, performance, and lifecycle management were unified, enabling structured HR operations and improved visibility across all teams
Advanced Payroll Engine (Operations-Driven)– Payroll was structured to handle multiple salary models—fixed, per order, and hybrid—integrated with driver activity, location, and operational data to ensure accurate and automated calculations
Warehousing & Space-Based Inventory Management – Warehouse operations were structured to manage client-based space allocation, stock tracking, expiry management, and replenishment workflows with real-time visibility
Replenishment & Inventory Control Automation – Stock levels, alerts, and resupply workflows were automated, replacing manual Google Sheets tracking and enabling accurate validation of incoming and outgoing goods
Fleet & Driver Operations Integration– Fleet, drivers, and delivery operations were connected, enabling better tracking, allocation, and performance monitoring across logistics activities.
System Integrations & Data Synchronization – Odoo was integrated with the driver portal and Oracle accounting system, ensuring seamless data flow for payroll, financial entries, and operational reporting.
A structured, phased approach to ensure seamless adoption with zero downtime.
Analysis of operational gaps and inefficiencies across departments.
Configuration aligned with distribution and multi-company workflows.
Secure data migration ensuring accuracy and continuity.
System setup for automation and reporting pipelines.
Hands-on training for employees across roles.
In platforms like Wakilni—where HR, warehousing, fulfillment, and delivery must operate in real time—control alone isn’t enough. What matters is accuracy, coordination, and the ability to scale without operational friction. Azkatech approached the transformation by addressing the core challenge first: HR and payroll complexity. From this foundation, the system expanded into warehousing, fleet, and full operational integration delivering early impact while ensuring long-term adoption across all functions.
The solution was built around Wakilni’s real operational needs—from operations-driven payroll and multi-structure compensation to warehouse space management, replenishment workflows, and system integrations without unnecessary complexity or over-customization. Rather than replacing existing systems, Azkatech focused on connecting them, integrating Zoho, Oracle, and the driver portal into a unified environment that ensures consistent data flow and operational alignment. This was delivered through a phased, validation-driven approach with continuous post-go-live support, enabling a smooth and scalable transformation.
Unified Workforce & Operational Control
Accurate, Automated Payroll Based on Real Operations
Full Visibility on Inventory, Space & Replenishment
Connected Logistics, Fleet & Fulfillment Execution
Reduced Manual Work & Structured Workflows
Scalable ERP Foundation for Operational Growth
