From Fragmented Systems to Scalable Multi-Entity Telecom Operations with Odoo
Telecel is a telecommunications group operating across multiple countries, managing a complex structure of holding and operational entities including DRC, Liberia, and global operations. The company delivers voice and SMS services through ISP infrastructure, alongside telecom products such as routers and equipment, combining service-based and product-driven operations. With multi-country operations and a hybrid telecom model handling high transaction volumes across multiple entities, Telecel operates in a highly complex and dynamic environment. As the business expanded, the need for stronger financial control, real-time visibility, and structured governance became critical. Today, Telecel is evolving into a centrally managed, data-driven telecom group enabling multi-entity visibility and scalable growth.
Telecel Group
Telecommunications
1,000 – 5,000
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Financial data existed across entities, but without consolidated reporting or a clear hierarchy, limiting group-level insights and effective decision-making
Managing SIM cards, devices, subscriptions, and billing across prepaid and postpaid models proposed complexity
Limited traceability, manual data handling, and lack of system-driven validation reduced confidence in financial data and increased audit risks
Multiple platforms including Oracle, billing systems, and external tools (banks, rate platforms) operating in isolation creating data silos
Core workflows across finance, procurement, and sales relied on manual processes, lacking structured approvals, audit trails, and enforcement of financial controls
Processes such as billing disputes, inventory handling, and customer support were reactive and unstructured
Tailored to Telecel Group’s multi-entity telecom structure and operational complexity, Azkatech implemented a comprehensive Odoo ERP solution to centralize financial, operational, and commercial processes into a single integrated platform.
Enabling consolidated reporting, structured hierarchy, and real-time group-level insights.
Unified management of telecom services, products, and billing flows
Structured approval workflows, budget controls, and audit-ready processes, transforming finance into a control-driven function.
Unified dashboards replacing disconnected reporting tools, enabling faster, more accurate, and data-driven decisions across the organization.
Procurement & Cost Governance – PR based purchasing workflows, tendering and vendor comparison, approval hierarchies, and 3-way matching
Sales, CRM & Revenue Management – from lead to billing, structured approval workflows, KYC integration, commission management, and full traceability from contract to payment
Helpdesk & Operational Support – centralized ticketing for billing disputes and customer requests, including email-to-ticket automation to structure previously reactive processes
Inventory & Telecom Operations Management – automatic project creation, analytic accounting, budget vs actual monitoring, and real-time profitability visibility
Accounting & Multi-Entity Financial Control – consolidated reporting across holding and subsidiaries, real-time financial visibility, and structured audit-ready workflows
A structured, phased approach to ensure seamless adoption with zero downtime.
Analysis of operational gaps and inefficiencies across departments.
Configuration aligned with distribution and multi-company workflows.
Secure data migration ensuring accuracy and continuity.
System setup for automation and reporting pipelines.
Hands-on training for employees across roles.
In multi-entity telecom environments, where operations span countries, systems, and complex revenue models, choosing the right ERP partner is critical for maintaining control and scalability. For Telecel, the challenge went beyond replacing fragmented systems, where it required structuring operations, enforcing governance, and building a foundation for growth across entities.
Rather than a full system overhaul, the focus was on core areas such as accounting, procurement, sales, and control. Telecel chose Azkatech for its consultative approach and ability to translate complex requirements into a phased, business-aligned ERP solution. By prioritizing financial visibility, operational control, and integration, Azkatech delivered a scalable foundation—and continued to expand and evolve the system as Telecel grew.
Real-Time Multi-Entity Financial Visibility
Improved Financial Control and Governance
End-to-End Process Integration
Adaptation to Telecom Business Complexity
Reduced Manual Processes and Increased Efficiency
Enhanced Operational Visibility and Coordination
