Website azkatec Azkatech

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Job Title: QA and Support Engineer

Job Description

We are looking for a Support and QA Engineer to provide enterprise-level assistance to our customers and ensure of high quality deliverables. You will verify that the software delivered are as per requirements, bug free, diagnose and troubleshoot issues and help our customers use our solutions and answers their business questions.

Support & QA Engineer responsibilities includes verifying that clients requirements are met in each release, answering client support requests by email or phone and help them using either phone, email or remote desktop connections to provide immediate support.

To be qualified for this position, you should hold a degree related to Business or information system with experience in software QA and/or support.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their challenges and questions.

Job Requirements

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Prioritize and manage several open issues at one time
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve client requests
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Consulting with the software team, internal users, and clients to improve customer experience and answer their requests
  • Establishing the root causes of application errors, and escalating serious concerns to the development or business team
  • Ensuring effective front end and back end functionality of applications
  • Create tests to identify software problems
  • Analyze bugs and errors found during tests
  • Document results of tests for the software development team
  • Recommend improvements in software to enhance user experience
  • Motivate the development process for efficiency and performance
  • Works together with the software developer to enhance and improve the deliverable
  • Documenting processes, technical and business knowledge and create user manuals


  • 2 to 5 years of proven experience in a heavy customer focus position, quality assurance position and knowledge in administration processes for companies (accounting, sales, payroll)
  • Excellent problem-solving and communication skills
  • Extensive experience in software testing
  • Exceptional attention to details
  • Ability to provide step-by-step technical help, both written and verbal
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • BS degree in Information Technology or masters in a business related field.
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Professional written and interpersonal skills are essential when communicating with customers and clients

NOTE: Don’t forget to tell us why you qualify

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