About Azkatech

Azkatech is dedicated to delivering exceptional Odoo implementations, maximizing value and minimizing time-to-value for our partners. We foster a culture of continuous improvement, seeking motivated, self-learning individuals who are able to add more value to our clients.

Odoo Customer Success Manager Role

About the Role

We are looking for a Customer Success Manager who will support and guide our existing clients after they start using Odoo. Your role is not just about customer support but about helping businesses fully benefit from Odoo. You will build strong relationships, understand clients’ needs, suggest improvements, and find opportunities to expand their use of Odoo.

Responsibilities

Engage with Clients

• Regularly check in with clients to understand their business needs.
• Offer solutions to help them use Odoo more efficiently.
• Provide strategic advice to maximize their Odoo investment.

Identify Opportunities

• Recommend additional Odoo features that can improve the client’s operations.
• Help clients see the value in upgrading or expanding their Odoo system.

Market Intelligence & Product Feedback:

• Gather and analyze market insights through client interactions and market research to inform product development.
• Act as a voice of the customer, providing valuable feedback to the product development team.

Gather Insights & Improve Odoo

• Collect feedback from clients to help improve Odoo solutions.
• Share client needs with the product team.

Build Strong Client Relationships

• Be a trusted advisor, ensuring clients get the best out of Odoo.
• Solve problems and provide expert guidance when needed.

Stay Updated on Odoo

• Keep learning about new Odoo features and updates.
• Analyze client data to suggest improvements.

Qualifications

• Experience in customer success, account management, or after-sales support.
• Background in ERP systems, Odoo experience is a big plus.
• Strong sales skills (upselling and cross-selling).
• Excellent communication and problem-solving skills.
• Understanding of B2B business needs.

Key Performance Indicators (KPIs)

• Clients using more Odoo features.
• Increased sales from existing clients.
• High client satisfaction and retention.
• Valuable feedback shared with our product team.

Benefits

• Competitive salary & benefits
• Growth opportunities with a leading Odoo partner
• A collaborative and dynamic work environment